Privacy Policy
1. Introduction
Welcome to Waionehu (“we”, “our”, “us”). We respect your privacy and are committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and, where applicable, the New Zealand Privacy Act 2020.
This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit waionehu.com.au, make a purchase, or interact with us.
2. Information We Collect
We collect personal information that you provide directly to us when you:
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Place an order through our website
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Subscribe to our newsletter
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Contact us via email or form submissions
This may include:
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Name
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Postal address
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Email address
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Phone number
We do not collect or store your payment card details directly. All payments are securely processed through Stripe, which handles your financial information in accordance with its own privacy and security standards.
3. How We Use Your Information
We collect and use your personal information for the following purposes:
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To process and deliver your orders
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To communicate with you about your purchase or enquiry
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To send you newsletters or updates (if you have subscribed)
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To improve our website and customer experience using analytics
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4. Analytics and Data Collection
We use Wix Analytics and Google Analytics to understand how visitors use our website. These tools collect aggregated, non-identifying information such as page views, traffic sources, and time spent on pages.
We do not use cookies or any form of tracking for advertising or profiling.
5. Data Storage and Security
Your personal information is stored securely within the Wix platform and protected by appropriate technical and organisational safeguards.
We take reasonable steps to protect your information from misuse, interference, loss, or unauthorised access, modification, or disclosure.
6. Disclosure to Third Parties
We do not sell, trade, or rent your personal information to others.
We may share necessary details (e.g. delivery address and contact number) with service providers directly involved in fulfilling your order, such as Australia Post or other couriers.
7. Email Communications
If you subscribe to our newsletter, we may send you occasional updates about our products, offers, or news.
You can unsubscribe at any time by clicking the “unsubscribe” link in any email or contacting us directly at waionehuwild@gmail.com.
8. Access and Correction
You may request access to the personal information we hold about you, or request that we correct it if it is inaccurate or out of date.
To do so, please contact us at waionehuwild@gmail.com
9. International Transfers
Although our business operates in Australia, we may provide products or services to customers in New Zealand. By providing your personal information to us, you consent to us handling that information in accordance with this Privacy Policy, regardless of your location.
10. Changes to This Policy
We may update this Privacy Policy from time to time. The latest version will always be available on our website with the updated date shown at the top.
11. Contact Us
If you have any questions, concerns, or complaints regarding this Privacy Policy or how your information is handled, please contact:
📧 waionehuwild@gmail.com