Refund Policy

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At Waionehu, every piece is handmade with care, and we want you to be completely happy with your purchase. We understand that sometimes things don’t go as expected, so here’s how we handle refunds and returns.

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Change of Mind

Because our products are handmade and often made to order, we don’t offer refunds or exchanges for change of mind. Please read product descriptions carefully before purchasing, and feel free to contact us with any questions — we’re always happy to help before you buy.

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Custom Orders

Custom and personalised items are made especially for you, so we’re unable to offer cancellations, returns, or refunds once work has begun, unless the item arrives damaged or faulty.  Please see Shipping and Returns page for more information on damage and faults.

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If there’s an issue with a custom piece, please contact us as soon as possible so we can make it right.

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Contact Us

If you have any questions about refunds, returns, or exchanges, please get in touch:

📧 Email: waionehuwild@gmail.com